ITIL discipline without the enterprise bloat.
InfraPoint runs incidents, service requests, changes, problems, and SLAs in one system a small IT team can actually operate. In the cloud, or entirely on your own servers.
14 days on the Professional tier. No credit card.
Changes that know their blast radius.
Most change tools collect a form and route it for a signature. InfraPoint plans the change. Opening planning generates owned work: an implementation plan and rollback plan routed to the system's administrator, a test plan for the test owner, a risk assessment, and one question for every dependent system: is this one affected, and how?
Nothing reaches approval until every card is done and every dependent is assessed. High-risk changes add team check-ins before and after implementation, and verification stays blocked while any critical test case is failing.
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Draft
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Review
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Planning
Gate
Plan, rollback, tests, risk, and dependent impact: every card owned and done
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Approval
Gate
CAB seats plus confirmations from owners of affected systems
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Implementation
Gate
Check-ins on risky changes before and after the work
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Verification
Gate
Blocked while any critical test case fails
The whole ITSM lifecycle in one system.
Service desk
Incidents
Priority computed from urgency and impact, a full timeline from report to close, and supplier escalation that pauses your internal SLA clock while the vendor works.
Service requests
A request catalogue where each type follows its own workflow steps, with checklists that gate progression and nightly auto-close of resolved requests.
Problems and known errors
Recurring incidents become problems, workarounds live in a known error database, and failed change tests file themselves as known errors.
Infrastructure
Systems and platforms
Business services and the platforms that host them, with owners, criticality, and separate dev, test, and production environments.
Dependency map
An interactive graph of what depends on what, with impact analysis before you touch anything.
Health checks
HTTP checks every five minutes on every environment, with alerts when something goes down and when it recovers.
Commitments
SLA engine
Response and resolution targets per priority, separate internal and supplier clocks, and at-risk alerts before a target is breached rather than after.
Suppliers and contracts
Supplier contracts carry their own response and resolution hours, and escalations are measured against them.
Audit log
Every state change recorded with who, what, and when.
Built for teams that answer to auditors.
Run InfraPoint as a service, where every customer gets a physically separate database, not a shared one with a tenant column. Or install it on your own servers, where no data ever leaves your network. Same product, same features, your call.
InfraPoint is built in the EU and designed around GDPR from the start.
- Database-per-tenant isolation in the cloud
- Full on-premise mode, not a stripped-down edition
- Slovak and English interface, switchable per user
- Complete audit trail of who did what, and when
The screenshots are the product.
Everything shown on this site is the shipping application, not a mockup. Click any screenshot to look closer.
Put your operations on rails.
Try the full Professional tier free for 14 days. No credit card, no sales call.